Problem retrieving files

i have had a passport connected to a vista pc for 18months and the computer has now died. I connected my passport to my brand new windows8 pc and tried to retrieve all pictures stc, but nothing is openable . Help

Hello,

If the drive is seen on the computer then you can go directly into the external drive and into the backup folder called “WDSmartware.swstor”. In this folder you will find the backups done to previous computers, you may copy and paste this files into your new computer.

grantmrmac wrote:

i have had a passport connected to a vista pc for 18months and the computer has now died. I connected my passport to my brand new windows8 pc and tried to retrieve all pictures stc, but nothing is openable . Help

First question: How did you actually make the backup?