Problem of definition

**I have this new device
The problem:
Computer does not know the this device …
And sent it to the maintenance …
He told me: defect from the factory

Uploaded definition of the device |
And Ahbut problem from a long time
The device can not Broken and shows me this message …

After downloading the program operating!
The device does not appear on the program**

If your Passport is not recognized, try using another USB cable, avoid using USB extension cables or USB hubs. You can also try connecting the Passport to another PC to see if the same problem happens.