Problem having OS see my "MY PASSPORT" drive

#1

I have a WDBAAA5000ABL-00 500GB EXTERNAL drive. I plug in the unit and the little blue light shines so I expect that it is working to some extent or at least powers up but explorer does not show that drive. Is the a formatting or access program I can use to activate to allow the connection?

#2

Hi Ilan_Justh,

You can follow the steps mentioned in below article to get My Passport on computer.

The Power LED is On but the drive is not accessible

https://support-en.wd.com/app/answers/detail/a_id/23343