Thankfully, I purchased a drive through your storefront on Amazon as the original unit I received was dead on arrival. What do I mean by that, well I mean I opened the drive and upon attempting to install it in my surveillance system, I received a drive fault error. Same on my PC and my Proxmox servers. I know that you are a manufacturer, but charging a customer, who already purchased a faulty item from you is not going to earn you much future business. I know so far, my business is 3 months old, I’ve only purchased 18 drives from you, but seems like I should go to a competitor.
This is NOT WD Support. This is the Community. With a few possible exceptions, we are not WD Support Employees, just customers and users of WD products.
If you wish to complain further, I suggest you leave a bad review on Amazon for the specific drive that went bad.
Also, you could contact WD Support directly:
Are you sure the surveillance system can handle the capacity? Some old units are limited by LBA22 or LBA24 etc.
I completely understand your frustration, and rightly so. Receiving a defective product—especially a component as critical as a hard drive—can not only be annoying, but can also compromise important systems like your surveillance or servers.
