I have a recurring issue with the PR4100 displaying “Drive Offline” on the MyCloud App on the SmartPhones.
I’m running a PR4100 connected to a cable modem in my home office. I am able to access the drive via laptop, iPhones, iPads, Samsung fairly reliably using WiFi when in the house. The Smart TVs are a little less reliable. But remote access to the PR4100 via Smart Phones running MyCloud when I’m offsite is about 70% available / 30% drive offline. When I have someone power down and reboot the PR4100, I can then access the device via MyCloud on the smart phones.
Again, rebooting the drive will cause the drive to appear on remote users’ MyCloud App.
Btw . . . During one of the “Drive Offline” episodes, I’m still able to fully utilize the drive while I’m in the WiFi coverage area of the house, but anyone outside the direct WiFi connection gets the “Drive Offline” error message.
What could be causing the drive to be online for a good percentage of the time and then suddenly go offline?
Is there a configuration setting somewhere on the PR4100?
Or is it a configuration setting on the cable router? (another test I need to perform is to reboot the cable modem and see if the drive appears).
Any suggestions would be greatly appreciated.