Two days ago, I powered my PR4100 down to connect a newly bought, secondary power brick. While powered off, I connected it and unplugged the old one, pressed [On] to start it up. All went well, then I knew that the new power brick worked. I then connected the original power brick to the NAS and unplugged and re-attached the new one without anything strange happening. It dodn’t go down and I could therefore conclude that both of them worked and that nothing happened to the NAS when loosing either one of them. I went back to our livingroom waited a few minutes and then just confirmed that the NAS was back in business again from my MacBook.
Yesterday when I got back from work and noticed that the LED for Disk 1 (far left disk LED) was lit red and the display said something like “Drive Fault” or something. I logged in to the PR4100 main page using a browser and saw that the Device Diagnostics also said “Drive Status: Fault”. I immediately created a ticket for the WD support about it. Then nothing happened, and I still haven’t got anything back from them actually. I searched and read for a couple of hours and read somewhere that someone got a similar issue and it was resolved by rebooting the NAS. I did just that and the “problem” went away.
The question is now - what actually happened? If the drive is actually ok, then why did it say it was faulty or bad? If there are something wrong with it, how do I get hold of that information to be able to ask for new drive? I set this up 25th of January so it’s not even 3 weeks old.
Any ideas or thoughts around this?