# Posted in My Book Live forum: Action Required on My Book Live and My Book Live Duo **URL:** \ **Category:** My Book Live\ **Created:** [June 26, 2021, 8:54pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328 "2021-06-26T20:54:53Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Myron](https://sea2.discourse-cdn.com/wd/user_avatar/community.wd.com/myron/32/34134_2.png) [@Myron](https://community.wd.com/u/Myron)\ **Post date:** [June 26, 2021, 8:54pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/1 "2021-06-26T20:54:53Z")
> [@Important Announcement About Your WD My Book Live Product: WDC-21008](http://community.wd.com/t/action-required-on-my-book-live-and-my-book-live-duo/268147): > > UPDATED 7/6/2021 The My Book Live and My Book Live Duo Data Recovery Service Offer and Trade-In Offer are now available and more information can be found about each at the following links: My Book Live and My Book Live Duo: Data Recovery Service Offer [https://www.westerndigital.com/support/my-book-live/data-recovery-service-offer](https://www.westerndigital.com/support/my-book-live/data-recovery-service-offer) My Book Live and My Book Live Duo: Trade-In Offer [https://www.westerndigital.com/support/my-book-live/trade-in-offer](https://www.westerndigital.com/support/my-book-live/trade-in-offer) The latest information about this incident wi… Am am NOT employed by Western Digital. ---
**Author:** ![AFuentes1](https://avatars.discourse-cdn.com/v4/letter/a/ea666f/32.png) [@AFuentes1](https://community.wd.com/u/AFuentes1)\ **Post date:** [June 28, 2021, 3:58pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/2 "2021-06-28T15:58:26Z")
Dear Western Digital: ``` I was surprised to receive yesterday 06-27-2021 an email from your company with security advices for my WD My Book Live, but the advice was given too late. What devastated me the most, was the fact that last Wednesday 23rd, my system was restored to its factory default and all my data was erased . ``` Despite the fact that I have had already read all the information from the Product Security Portal, I am still doubtful about other concerns: 1. Is it possible that a Trojan could has been installed on my private network or on any other connected device? 2.Could I ever recover my data ? 3. Would it be possible to use once again my device My Book Live with full security? Finally, I would like to manifest my disappointment and emphasize that I still don’t understand why Western Digital abandoned their clients who trusted and bet for their first devices with private online storage. As part of the first users community, I have witnessed the progressive abandonment without recent security updates, the restriction to one of the basics functions: the remote app-access from smartphones, and what is even worse, the vulnerability in front of outer attacks. I personally think that such an enterprise like WD company should treat their clients otherwise, offering solutions instead of given facts, and understand that our documents, pictures, videos are the most valuable goods we owned, and lost while trusting your devices. I think that WD Company should take responsibility on such a situation and offer quick and effective solutions so we could trust once again their products as we did before. Sincerely, ---
**Author:** ![Miegas](https://avatars.discourse-cdn.com/v4/letter/m/ce73a5/32.png) [@Miegas](https://community.wd.com/u/Miegas)\ **Post date:** [July 6, 2021, 1:58pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/3 "2021-07-06T13:58:50Z")
So these devices just became paperweights? We can not reuse them ever? ---
**Author:** ![DOMENICO080](https://avatars.discourse-cdn.com/v4/letter/d/cdc98d/32.png) [@DOMENICO080](https://community.wd.com/u/DOMENICO080)\ **Post date:** [July 17, 2021, 6:32pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/4 "2021-07-17T18:32:45Z")
> [@AFuentes1](#): > > ine, vorrei manifestare il mio disappunto e sottolineare che ancora non capisco perché Western Digital abbia abbandonato i suoi clienti che si fidavano e scommettevano per i loro primi dispositivi con storage online privato. > Nell’ambito della prima community di utenti ho assistito al progressivo abbandono senza recenti aggiornamenti di sicurezza, alla restrizione ad una delle funzioni basilari: l’accesso remoto alle app da smartphone, e quel che è peggio, la vulnerabilità di fronte ad attacchi esterni. I have a “MY BOOK LIVE”. My “MY BOOK LIVE” has been corrupted. A virus has entered my “MY BOOK LIVE”, they don’t want to help me recover my lost data. the virus has deleted the insides of many important folders. My 3 year job. Instead others who have had the same problem as me are helping to recover. ---
**Author:** ![kente1111](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@kente1111](https://community.wd.com/u/kente1111)\ **Post date:** [July 17, 2021, 9:06pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/5 "2021-07-17T21:06:29Z")
Is anyone at WD going to respond to these questions??!! I lost thousands of family pictures and videos. This sounds like a potential class action law suit! ---
**Author:** ![DOMENICO080](https://avatars.discourse-cdn.com/v4/letter/d/cdc98d/32.png) [@DOMENICO080](https://community.wd.com/u/DOMENICO080)\ **Post date:** [July 22, 2021, 7:49pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/6 "2021-07-22T19:49:22Z")
we can all take legal action together. I have lost my job done in 3 years. I don’t want to help me recover my data because I didn’t have a factory reset. It seems they are only helping people who have had the factory reset. Instead people like me who have had a partial hard drive wipe are not entitled to any help. Impossible … What can we do? ---
**Author:** ![DRD](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@DRD](https://community.wd.com/u/DRD)\ **Post date:** [July 24, 2021, 8:50pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/7 "2021-07-24T20:50:34Z")
I have a My Book Live 3TB Version that is eligible for the trade-in option, the 40% discount. However, this requires me to send by drive back to Western Digital before I get the 40%. My drive still works, I can access my data files, though now it is disconnected from the internet and largely useless because of this. I do not have capacity to make a copy of files before sending the drive back, nor do I want to send my drive back since it has my personal files on it. It seem unreasonable to require us to send the drive back before giving us the 40% discount to buy a new WD Product to replace the one that has the security vulnerability. This is certainly not what I expected. Western Digital - Please can you respond to this? I would like the option to purchase a new drive using the 40% discount, copy my files over to the new drive, and then return the old vulnerable drive back to you, or preferred for security of my own data not to return the drive to you. Thanks I look forward to your response. ---
**Author:** ![farmerde](https://avatars.discourse-cdn.com/v4/letter/f/dfb087/32.png) [@farmerde](https://community.wd.com/u/farmerde)\ **Post date:** [August 7, 2021, 2:52am UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/8 "2021-08-07T02:52:54Z")
It doesn’t sit right with me that they won’t replace the drive and no cost to the customer. I won’t accept the 40% deal for data recovery and I don’t think anyone should. ---
**Author:** ![Myron](https://sea2.discourse-cdn.com/wd/user_avatar/community.wd.com/myron/32/34134_2.png) [@Myron](https://community.wd.com/u/Myron)\ **Post date:** [August 7, 2021, 8:56pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/9 "2021-08-07T20:56:29Z")
The way I see it, if Microsoft can release an out-of-band update to fix a major security vulnerability for even end-of-line software/hardware then Western Digital, or in fact ANY other company, could and should do the same. I’m just applying common sense to this issue. ---
**Author:** ![DRD](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@DRD](https://community.wd.com/u/DRD)\ **Post date:** [August 28, 2021, 9:38pm UTC](https://community.wd.com/t/posted-in-my-book-live-forum-action-required-on-my-book-live-and-my-book-live-duo/268328/10 "2021-08-28T21:38:23Z")
The way I am looking at this now: 1. I am unlikely to invest again in a Western Digital My Cloud device due to the handling of the security vulnerabilities in their own software. The 40% discount is not compelling. 2. I am not prepared to return the old device to WD given that it is used to store personal information. I am taking the stance that my personal data should be available to WD. 3. I think WD should provide replacement My Cloud Devices with equal or greater capacity to customers for free. The customer should have the option to retain the old device if they choose to do so. 4. Where a device is retained by the customer, WD should provide a mechanism to disable connecting of the drive to their cloud, but still accessible as a local NAS device.