I received the following answer from a WD rep, but I have concerns about security. WD’s rep suggested (in italics):
I did investigate on the issue and I found that you may need to disable Windows Firewall because it may block the WD My Book Live to connect with the WD Smartware software.
To disable your Firewall, you need to click on “Start”, then open “Control Panel”. Here you will click on “Windows Firewall” or “System and Security” and then “Windows Firewall”, depending on your display option. After this, on the panel on the left side, click on “Turn Windows Firewall on or off” and under the option for “Home or work (private) network location settings”, set the option to “Turn off Windows Firewall”.
There’s also the possibility that you have another program that is the one managing the Firewall options. If that’s the case, Windows will tell you that, and then you would need to access that software’s interface and disable the Firewall from there.
My email response was:
Thank you for the update.
A question on security: If I turn off my Windows Firewall, surely this will compromise my security. The button plainly says “Not Recommended”
I do not run any other security software other then Microsoft Security Essentials. How will this affect me?
Does anyone in this community have any issues with turning of the Firewall?