Poor Support - NAS

So our company purchased an EX4100 MyCloud NAS system back in January. This device came with a three year warrenty. Here we are in November, and I have a hard drive failure. I get ■■■■ happens, that’s what the waranty is for, right? NOPE! You will need to provide a seperate proof of purchase for the drives if they fail. Can someone explain to me how I can get a proof of purchase for an INTERNAL component of a product? The receipt only states the NAS device with a serial number.

Just a heads up, the EX4100 is great! The device itself works beautifully. But it seems that I get a runaroud with each agend and individual I’ve spoken with so far can’t seem to grasp that they actually sell this device with storage included.

Hi @sora64,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: