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Poor support from Western Digital

My Book 3TB external drive prevents my system from Booting, I have to unplug the Drive and wait for my system to boot and then plug it in to use it. I’ve submitted 3 cases with western digital…2 to talk about the booting problem and 1 about the  constantly flashing light on the drive. This is a brand new drive I bought in the beginning of October.

Western Digital has closed these cases without a response, not even to acknowledge there is a problem, or even a thank you for your response…NOTHING, ZILCH…No response…This is not showing a good corporate image.

Short of ripping the drive out of it’s case (which will void the warrenty), how am I going to get an answer or even a response from Western Digital.

Has anyone else encountered these problems, and how was it fixed

Thanks

I will look into your case and make sure someone contacts you.

Have you checked the boot order in BIOS? USB has to come after system drive. What OS are you using?

Joe

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Support for Western Digital Hard Drives | Western Digital

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