Can anyone one confirm that the new firmware 2.30.165 resolves this issue?
Issue regarding UAS devices is fixed in 2.30.165.
Solution to upgrade has been added to KBA
https://support.wdc.com/knowledgebase/answer.aspx?ID=15167
With a connected external USB HDD, my PR4100 freezes when backing up from the NAS to USB.
I have connected various WD (new 2017 4TB WD My Passport for Mac USB 3.0 for example) external 2.5 drives. All HFS+ (Mac OS Extended) formatted. Sometimes it manages to stay “alive” but it usually freezes up on me, resulting me in having to push&hold the power button for a force shutdown and living through the file consistency checking hell…
Is there any hint of how to getting the system to remain stable while backing up/ connecting external USB HDDs?
Yes, it’s running on 2.30.165
I have the same problem. Firmware is 2.30.193.
I can get the PR4100 to recognize the external USB HDD however the USB randomly disconnects thus rendering it unusable.
What is the output of dmesg | tail over ssh?
It could be that the usb port provides insufficient power to spin up the disk.
Recently purchased a PR4100, firmware is current. Plugged in a 2TB Seagate into the front USB to copy from it. Ever since under backups in the Dashboard it says USB port 1 is in use. The drive is disconnected and the PR4100 has been rebooted several times since. Also, some of the files had copied and some hadn’t. And now I can’t delete the copied files and directories as it says they are in use.
Besides formatting the system is there anything I can do?
Same here.
My PR4100 works under 2.31.204.1206.2019.
Connecting any USB drive, including WD, brings this little thing to its knees.
The connection of certain HITACHI disks makes it bricks.
I have never found a way to transfer data securely via USB.
Poor software quality, just a shame …
Hello dswv42,
Thank you for contacting me.
My NAS: PR4100 / WUBP29110190 / NAS WD RAID5 / 2.31.204
My computer OS: macOS 10.13.6 (17G10021)
Regarding USB-connected drives on PR4100:
- The disk: Hitachi HTS725050A9A362 (HFS+J) makes the system hang.
- The disk: TOSHIBA MQ01ABB200 (HFS+J) never mounts.
- The disk: WD My Passport 0820 (HFS+J) mounts but totally freeze the Web User Interface.
Drives were connected directly to the NAS (no hub or whatever).
Any drive USB-connected will make Web User Interface nearly not responsive, WD My Passport 0820 just freezes it.
I never found a way to use any USB-mounted drive on this system. Even uploading all the data when the NAS arrived was done through the network (took hours), no direct USB connection was properly functioning. I searched the Knowledge Base, no proposed solutions was found working for me.
Regarding WD support:
I contacted WD support (11 of August 2019) about an issue ( #081119-14025079) with the Web User Interface: the session timeout is about one minute, whatever the setting in the options. This means every minutes or so you have to login again. It makes the administration of the NAS nearly impossible. I never received any solution for this issue from WD Support: transmitted to development team, case closed. The last update to 2.31.204 didn’t fix this issue neither.
Following this 2.31.204 update a new issue appeared.
My NAS have 3 folders named XXX-NAS-01, XXX-NAS-02 and XXX-NAS-03. The first XXX-NAS-01 folder is always visible in the Finder and accessible for applications.
The folders XXX-NAS-02 and XXX-NAS-03 are available when the NAS powers up, then after few minutes are regularly unmounted and unavailable. Connecting again makes them available for some time, then they disappear again…
Will I contact WD support about this?
Well, maybe, I don’t know, I was not impressed…
Honestly, I did not expect such a low level of performance from WD.
The hardware of the NAS looks fine, but the (Linux based?) software is not even at a beta test level.
There are two users’ accounts: admin and myself declared on the NAS. This is for the time being a two-computer setup. Just the file server is used, sharing 3 folders, no other application is running (even backup still handled by a MacMini Server). It should be a trivial situation.
This system is just not enough tested to my eyes.
I deeply regret this purchase.
Next month I will have a trial run with a SYNOLOGY product, in the same configuration.
If no such basic issues are found, I will just power down definitely the PR4100.
I need a trustful and safe system, what the PR4100 is not.
Regards,
I wonder if this issue has been resolved? The only way for me to copy files to my PR4100 is through USB backup. If I connect an external drive through USB and use the normal file transfer method (dragging files from one folder to another ie from the USB to the NAS) it just freezes up the PR4100.
