Pls help failure after 02.03.02 firmware update (top urgent)

[starker]

hi

friday I updated firmware update of the sharespace to final update automatic way

everything went ok in the browser

ı saw update was successfuly done the I waited for reboot

something like 5 min later ie10 ı got this page can’t display message

ı was shocked I waited meanwhile but nothing was changed then I rebooted my pc manually

I assume that this way will solve

but everything was same as before

so I reseted the sharespace in the back of box

problem was still exist

I am so sad about

do you think all files were gone

cause ı could not retrieve it

by the way I configured it raid 0 with 8tb

i put hdds to my pc slots

they are healty 

pls I need help for this problem

how can i regain my sharespace

[Robothief]

Have you tried contacting support about this issue? 

[starker]

sure, still there is no reply

[CynanX]

Having a similar issue myself, see this thread http://community.wd.com/t5/Other-Network-Drives/WD-sharespace-firmware-2-3-02-update-failed/td-p/584779

I’ve had  few replies from WD but they haven’t resolved the issue as of yet. The last I heard was a few days ago saying it had been referred higher up.

[Robothief]

CynanX wrote:

Having a similar issue myself, see this thread http://community.wd.com/t5/Other-Network-Drives/WD-sharespace-firmware-2-3-02-update-failed/td-p/584779

 

I’ve had  few replies from WD but they haven’t resolved the issue as of yet. The last I heard was a few days ago saying it had been referred higher up.

Please check your private messages. 

[starker]

there is no reply

ı still have problem

[CynanX]

Hi,

I heard back from WD on Friday. They asked me to download the software mentioned on this URL http://wdc.custhelp.com/app/answers/detail/a_id/940/ and to run quick tests on all the drives. It will require you to be able to connect them one at a time to a PC though, either by a USB dock/enclosure or directly to a PC running Windows.

Then if they are all healthy (mine were) they advices to write zeros to ONE of the drives (which took all night), reconnect them all and see what happens. From reading the different threads from people I think this works for some, unfortuantely for me it didn’t

Important. Number the drives before you take them out as I believe they need to be put back in the same order for the RAID array to remain intact.

–Cynan.

[starker]

ı have already used  data diagnostic prog.

program showed me hdds were corrupted

its a crappy program

by the way i put all of my hdds to my pc then i run ufs explorer

thank to god all files are ok.this program is heaven sent

ı subcribed my failures to rma

ı am still waiting their replies