Plex won’t configure I get blank page

After enabling Plex I tried clicking on configure but it just opens up a blank page with

This page isn’t working at the moment

prod-f3cd6a29c2847f1.mycloud.com can’t currently handle this request.

HTTP ERROR 502

I’ve been on chat with support twice they both told me to reset the WD mycloud home but it makes no difference. Plex can’t find the drive and I can’t configure it I hoping someone will have an answer

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/7181

Hi thanks I’ve been on chat with WD for last few months and have gone through everything they have written down none of the advisors I’ve spoke to have any knowledge except what’s written in front of them they’ve had me reset it back to factory settings but I still get the same error message
thanks for your help

I was moving my library from my MacMini to my WDMyCloudHome but I kept getting the error when trying to configure. I had to delete the Plex Server from my MacMini and remove the connection to my account. Then configuring the Plex Server from WDMCH worked like a champ. Good luck.