WD Community

PLEX + Hardware acceleration + subtitles = slow (PR4100)

So apparently the PR4100 is one of the few devices that can hardware accelerate PMS without a Plex pass. Most of the time I use direct play to stream to my PS4. Sometimes I watch with subtitles enabled.

Subtitles will trigger the transcoding of the movie. When I enable the hardware acceleration and enable subtitles my movies are stupidly slow, won’t play at all (plex error message) or are in a very bad resolution.

When i disable “ha”, everything works fine although the resolution could be better. Anybody else got these issues or anything related?

PR4100 only supports x264 transcoding.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.