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Please take this poll: Q: How familiar are you with adding multiple users with import users list?

Please take this poll.
Q: How familiar are you with adding multiple users with import users list file, and/or import groups list to manage things like users (user name), passwords, quotas, shares (read-write), shares (read-only), shares (access denied). Also similarly, how familiar are you with adding groups and managing them with the import groups list file.
Familiarity scale from 1 to 5:
1- I am not familiar with import users list text file at all, and never would use it;
2- I messed with it once and couldn’t get it to work so I gave up on it.
3- I got it to work somewhat but couldn’t get it to manage the shares, so I gave up on it.
4- I am pretty familiar with it and got it to work, but I rarely use it, so I kinda forgot how to use it.
5- I am very familiar with it, and it’s very useful in helping us manage and set up users and shares with their permissions.

So whatever you answer, please explain your situation.
Thanks for taking the poll.

I started a related topic placed under various devices, under the OS 5 NAS, and under the Home which basically explains that I am not getting it to work, and I wish there was someone here who had success with it. I hope this reaches the most people, because perhaps Home users are more prevalent, and NAS users in work environments keep their secrets to themselves, or they don’t have time to share here in this community, I imagine, because I have not gotten much response with my issues in this WD Community, and have only been directed to place my issues and questions to WD Support, which I had done months ago, and going by the voices I hear when I call WD Support, seems to be populated by team of technicians in some far-away city in South Asia, sorry for my generalization and assumptions, for they might all be located in Silicon Valley California or something like that. I have been in contact with WD Support through a case that I started back in April 26, and I get the impression that none of their dozen or so technicians knows how these import files work because they have never bothered to learn to use them. I have had emails back and forth with Vincent S, Steve Y, Sophie G, and Robert C, and others, they are all doing the best they can but it sounds like they never get anyone with these issues and so they know nothing about it. That’s why I am requesting anyone who reads this to take this quick survey and tell me honestly how much experience you have with using import files to manage the users, shares, and groups.

Thank you,
Om Ah Hum,
Jairo Jamyang-Pawo Moreno
in Winter Park Florida.
Working for EWI, a construction subcontractor with scopes involving EIFS and related wall applications on commercial buildings.

Hi @jairowd,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Thank you Keerti_01,
I have.

Did you have a fix on this issue? Challenging a relative issue yet no response from anyone and couldn’t see this point taking a gander at in google.

Thank you Friesen1. I get the impression that the WD Community, not only here literally, but that there may be a community out there that hasn’t formally formed places to talk about it, only to work in solitude to simply add users manually one at a time, when there is in the OS and the dashboard a working function to add users in one file. I haven’t cracked it completely, but I have learned some useful things through trial and error.
I have uploaded to my YouTube channel a screen record of me importing the file that creates the users. I have learned that I have to pass the file twice to get it to set the permissions. I also have learned that the file should start off small with around eight users, and when I verify that it worked, I import a file that is increased in complexity by one more user and its share. And then I again run it twice, because it takes two passes to set the permissions correctly. Then I import yet another file that continues with the same users and shares but it as before increases the number of users by one, plus one share associated with that user. Again I run that one twice to get it set correctly. I do that repeatedly for as many files as I need users minus two because the first file had two primary users. I managed to import a total of six files, and I verified that the results were as specified by the file. However on the seventh file, I got some anomalies, there were users and shares that weren’t given the correct access and read-only permissions to shares. So I suspect that there is a mistake [of my doing] in the seventh file or even the sixth. So I will be troubleshooting this until I determine the cause and can correct the seventh or even sixth file to get it all to work as intended before I can continue creating files. I will need about ten or eleven more files to get the target 17 users that I need, along with a few more special folders that are semi-private (not accessible to some), or semi-public (read-only to others).
Here is the link to the YouTube video that explains the process and shows the MyCloud OS 5 dashboard and what files I import.

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