Hi yesterday while i was using my book essential external hard drive i noticed the cable plugged in the usb port
wasn’t put on properly so i moved it a bit then i saw the usb port it self fell inside of the hard drive !
i called WD in the morning they told me i can contact some company to help with the recovery they told me
its gonna cost me 5,000 $ !!! so i tried to fix it myself i opened it up just to see if it could be put on back into place
i found out that it wasnt attached correctly that’s why it fell becoz the hard drive is relatively new
anyways i took to an computer office they sold me a box that replaces the other box of wd
and it has a new charger and new usb port i tried it at their place but they said its not working coz it needs
the password and to do tht i need the software
the program was installed on my laptop so i thought it would work fine now i tried it and its not reading it !
and i also can’t find the cd … i thought maybe if i removed the software it will work by downloading itself from the internet but nothing !
so please guys help me out i need the data its very very very important i will gladly buy a new one
but i need the stuff out and no one is really helping !
its a shame that western digital can replace ur hard drive but they can’t recover or fix !
its a company that makes hard drives so recovery needs to be in the warranty !