Please Help!

Hi i got an WD My cloud…

it was in the cellar since 2015 / i did an update… today…
my wife died and i got stored a lot if Fotos and Videos from us there…
i can log in but i cant access the data files…
guys… i beg u … please help !
thanks

Hi @Helpme3

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]

Sounds like the update might’ve caused some data access issues, but since you’re logged in, there’s hope! Hopefully, the files are just hiding somewhere in the cloud, waiting to be unlocked.

hi thx for the answers , i logged in but i dont know how to donwnload the data

for example ich see that there are 172 files in the folder but in the webviewer i dont see a file