I’ve had a My Passport Ultra for about 3 months and have used it daily with my MacBook Pro. I plugged it in today, and the device is no longer showing up on my computer. I tried it on my other mac computer (which it also works on) and no dice either. If I go into the utilties in applications, I can see it listed. I’ve tried doing the repair but it says it cannot do this and to back up my files and restore the hard drive. I phoned WD support and was told I can only try a different cable, otherwise my files are gone. I’m wondering if anyone can confirm if this sounds like a cable issue, considering when I plug it into the computer the light on it flashes for a bit, and I can see the name of it it listed in the Utilities (but I can’t seem to access it).
Appreciate any help. I have a lot of important work files and I purchased this item for this very reason.