Please help to fix I/O error without format?

Please help to fix I/O error without fomart

Hard drive 14TB DC HC530 Ultra model, P/N: 0F31284.

Please help guide to fix I/O error that cannot be formatted. New HDD used for 2 days but error.

Hi @Sale.HDD.Good ,

Please refer to the mentioned link : External Drive: I/O Device Error When Connected to a Computer: External Drive: I/O Device Error When Connected to a Computer

Also, please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask

Please help, maybe no one can help me?

Xin hãy giúp đỡ, có lẽ không ai có thể giúp tôi?

I have been supported. Thanks to WD and especially to Collins D, for guiding and supporting me.