WD Community

Please help: freeze during firmware update

the system freeze when I update to 1.03, it stays at  0% for hours with message " Your HD Media Player is being upgraded Please DO NOT disconnect power or the attached storage" …so I turned it off and now it doesn’t work anymore, when I tried to put the USB with the firmware files back then the message appears again and stays on forever…please advise what to do…thanks

happened to me too.  Unplug box for about 10 minutes.  plug in usb drive with both files unzipped into the root directory.  It should work.  be patient.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.