Ever since the iPlayer service was added to the Live SMP it has had a fault where EACH and EVERY programme ends abruptly with a few minutes remaining.
Imagine you’ve spent an hour, or longer, watching something and just as it’s getting towards the end and climax the screen turns black and you’re back in the menu.
This happens to every programme and has been reported countless times yet despite numerous new firmware releases this still hasn’t been fixed.
Forgive me for saying this but I’m sure if this issue affected every Hulu Plus show (being American) the issue would have been sorted immediately but as this issue only affects those of us in little old UK no-one seems bothered about fixing it. Care to prove me wrong and fix the problem so we can actually use the SMP for one of the reasons we all purchased it?28th October Update
Thanks for the continued replies to the thread. It’s encouraging, if also disappointing in one way, to see so many people unhappy with this issue speaking out vocally.
It’s my firm belief that if this issue affected a major US networks “repeat service” then WD would act immediately but because this only affects little old UK, a smaller percentage of their customer base, then they couldn’t care less.
It’s also my strong belief that the only way to resolve this is to hit WD where it hurts. I.E. Make a noise and complain directly to them. If necessary request a refund on the grounds that the device is not fit for purpose. After all they promote and market the device as iPlayer compatible when in reality it’s not.
I’ll be contacting a few UK bodies tomorrow, the ASA being merely one of them, to see what they have to say about a company advertising and selling a product which doesn’t do what it says on the tin.
Maybe then WD will sit up and take notice.
Some may think those of us in this thread are making an issue out of nothing and should shut up and go away but if you’ve purchased a product, based on the fact you’re told it fulfils a requirement you’re after, namely iPlayer, and that it fails to deliver then we should have our concerns respected and acted upon.
I strongly encourage anyone who’s purchased this device with iPlayer as their main purchasing factor to complain to WD and complain strongly. They may in turn blame the BBC/iPlayer but it works perfectly well on numerous other devices.3rd November Update
Since my last posts on this issue, and the small misunderstanding, I’ve received a couple of emails from WD support.
I won’t post a direct quote as it’s no doubt again the rules but suffice to say they’ve now identified the cause of the issue and they are working on a solution.
Although we’ve put up with the issue for a long time it’s encouraging that they’re now actively working on a fix.