Playing back music from My Passport

I have copied several music cds to my My Passport and several of them fail to play and send a code: OxC00D36C4.

Does anyone know what I need to do if anything can be done?


Hi @BillZeisset
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Hi Riyan,

I have copied several Music CD’s to my “My Passport”, but they fail to play and show error code “OxC00D36C4”.

Do I need to set something up on the “My Passport” in order to be able to play them from it?

Thanks for any help you can provide!


Bill Zeisset