I emailed WD and ask why we could not open the avi files on iphone and the iPad using the “Open With” option as TonyPh12345 shows in his earlier post. I belive what Tony shows is an old app called WD2GO which was replaced my the App we are using. The query has been logged and if enough people ask the question I am sure it will get resolved with and update but for now downloading the whole file is the only option.
Below is the responce I recieved :
Thank you for contacting Western Digital Customer Service and Support. I understand the issue. I have noted this as a feature request so that it can be adopted in the App in the future. Please excuse the inconvenience, but downloading the file would be the only workaround at the moment.
So the olny thing I can say is get on the case and get in contact with WD support.
http://westerndigital.force.com/ind/ID_Login … Register your MyCloud and sumbit a query.
I wrote the below :
To whom it may concern, I have put files onto My Cloud in an AVI format as this has been what I have used for some time. I can use them from the My Cloud on a Mac Book using VLC by setting it as a default for AVI files. However on the iPhone and iPad there is no such option. Also when I select the file through the My Cloud App it comes up with a question mark and when I look at the option in the top right corner all I get is “email link”. Email link seems to result in the entire file being downloaded on to the IOS device which is not what I am trying to do. Preferably I would like to stream it and it would appear previously on the WD2Go App there was the option to “open with” which would then allow me to use another App on my device to use the file. Is this a known issue and will it be address with a future update on for the IOS Apps? Many Thanks
I would imagine you might be able to view it when submitting under the helpfaull articles.