Phone MP3s

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

I was invited to join someone’s cloud and I downloaded and installed the WD My Cloud app and verified it manually with the code they sent me. Now I can see their music, but whenever I try to play something the MP3 player pops up and just skips through all the tracks without actually starting to play any of them.

I’m using a Samsung Gravity text.

2

Hi, have you verified if you access any of the other files, like pictures? If the problem continues, you can try clearing the cache of the My Cloud app and then start again. 

3

Hi,

Thanks for the answer. I can view other files, and if I download an individual song it will play on the WD MP3 player. But I can’t download the whole HD to my phone! Any ideas why this is happening? I have cleared the cache,  I even rest the phone to factory settings and reinstalled everything.