Petition to change the firmware to the classic WD My Cloud

maybe want u Pay more money

PLEASE CHANGE THE FIRMWARE , the current MCH software is horrible.

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I am forced to buy another nas drive now. We live in South Africa with unstable internet, so if the internet is off, the I can’t access my own data in my own home, on my own drive! I am not that clued up with NAS drives and every one says how great they are but then they did not buy a MyCloud Home NAS. WD should give the consumer the choice how to use their data! Won’t support WD anymore!

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Totally agree with you .I live in China with unstable internet to US server.
As a multinational corporation,WD DONNOT CARE about people who live in other country,how to use their products!!! They live in their own world.
so if the internet is off, the I can’t access my own data in my own home, on my own drive!
WD should give the consumer the choice how to use their data!
Won’t support WD anymore!

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2018 passed,now 2019 ,OS3 works fine ,my MCH already,Dead!A memory for all the ephemeral moments in life

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YES change the firmware to WD Mycloud

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so WD are you gonna actually do something about this product or still carry on with this and doing nothing about it? as seems like plenty of people are not happy with this junk :astonished:

this has to be one of the worst products you have ever made and sold and i sadly bought :rofl:

pathetic really that you sell a product that requires an internet connection just to access my own files on my own network in my own home… and if theres no internet then dam lets not let you have access at all!! :man_facepalming:

i perfectly understand if was outside my home and needed to access it but within my own network… really :man_shrugging:

its time to realise this product is an utter failure and who ever your developer team are for this need to seriously rework this… it runs on android M for god sake so you cant say it cant be changed or improved :crossed_fingers:

obviously OS 3 would be nice but if this is not compatibility due to hardware reasons then at least start working on this custom android your using :+1:

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Yeah ! CHANGE FIRMWARE

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Cambie el firmware por favor, usar plex para dlna es horrible.!

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Yes, please! change the firmware to WD Mycloud, and make your customers happy with your product.

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YES change the firmware to WD Mycloud .

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Folks, speak loudly with your wallet. I am retiring the My Cloud I have used for 4 years and going with QNAP or Synology. Its clear WD does not want to be in the NAS (real NAS) business at this point. OS3 has not be updated for new features in quite a while. So unless you want to left behind its time to move on.

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I’m sure WD Staff are laughing at us! they read our appeals one by one and laugh and don’t give any feedback to their bosses. we are being humiliated by them :rage:
we have to revenge :rage:

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Well, apparently we’re going to have news :slight_smile:

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YES change the firmware to WD Mycloud

Or make it usable with more manual settings like full local mode, smb, ftp, ssh, cloud disable etc.

At the moment is is completely untrustworthy as a backup from even the simplest home user.

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YES change the firmware to WD Mycloud

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I fully agree. WD should provide the more usable WD MyCloud User Experience for My Cloud Home with SMB. The My Cloud Home platform does not work when the Internet link is slow or is down. The software appears to be sending a stream of data to some servers in AWS EC2.
WDSync folders frequently breaks and have to be re-synchronized. Imaging having to synchronize thousands of files whenever the synchronization association breaks and it does occur every time the WD Discovery client is updated.
All I need is a network storage. My Cloud Home is not it.

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YES change the firmware to WD Mycloud

The box isnt anything like what it seemed to be when looking at it on Amazon
It was not obvious at all this was a massive change of functionality and usability ( downward)

YES change the firmware to WD Mycloud

You shouldnt have called it anything like you other products- passing it off as if it is similar.

YES change the firmware to WD Mycloud

It should be called WD MyBlackBox Home.( It nothing like our other products you’ve bought before!)

YES change the firmware to WD Mycloud
YES change the firmware to WD Mycloud

Its not good for your reputation: I am now going to be very skeptical from now- where as before I trusted WD… from your drives, your small streaming devices which are great; your NAS… but THIS ? … THIS is not good and is a “stop the press” moment…

YES change the firmware to WD Mycloud

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Y’all come all here: https://community.wd.com/t/new-update-to-my-cloud-home-is-coming-inviting-beta-testers/237715

From for sights, I guess we gonna need all your help for getting this done like this. Change is coming but at first glance does not seem to be of the magnitude we are all waiting for.

YES change the firmware to WD Mycloud

The box isnt anything like what it seemed to be when looking at it on the supermarket (Fnac in France)
It was not obvious at all this was a massive change of functionality and usability ( downward) and obliged to be used with internet connection !

YES change the firmware to WD Mycloud

You shouldnt have called it anything like you other products- passing it off as if it is similar.
=> where is the home cloud, if we need internet to use it?
=> where is the home, if our data is stored in on the other side of USA ?
=> Is it even legal to constraint us to store them without any possibility to change that or to accept that when we buy a “Home cloud” ?

YES change the firmware to WD Mycloud

It should not be called “Home” if the data cannot be accessed except if we are connect to the internet.

YES change the firmware to WD Mycloud
It should not be called “cloud” if this cloud ca not be accessed offline, as all the others products you and your compétitors sell

YES change the firmware to WD Mycloud

Its not good for your reputation: I am now be very sceptical from now- where as before I trusted devices which were correct; your NAS… but THIS ? … THIS is not good and is a “stop the press” moment…
I begin to spread my collegues, friends and family on how I was abused with your campany and this product.

YES change the firmware to WD Mycloud