Permanent Red Light - Has my drive faield?

Hi everyone, 

I saw a few posts about this with no resolution but the other day my MyBook Live had issues connecting to my macbook pro. I went to look at it and it had the front LED stuck on red. I shut down, powered back up, reset, and every other reset I could think of. The hard drive powers up, I hear the drive start spinning, and then the light turns solid red and nothing shows up on my computer.

Thoughts? Input?


Please call thecustomer support group. They can help you analyze the issue and determine next steps.

is this a known issue?