About a year ago, I purchased a WD 1TB External HD and it has been excellent. Recently, I needed some more HD space for backup and so I purchased a WD 2TB USB 3.0 External HD. It is also excellent.
My new WD drive came with the WD SmartWare software and I have been having some problems trying to understand how that works and I have some questions.
Here is my current configuration: I am running Windows 7 and have two internal 1TB HDs (named C & D). I have one external 1TB HD (named F) and my new external 2TB HD is named G. I want to have my internal C and D drives backed up to the external G drive.
I understand that I must first backup one of the drives and then the other before the s/w will automatically and continously backup any files I create or modify on both the C and D drives. Let’s say I first backup the C drive and then I backup the D drive
But I don’t seem to understand the exact conditions under which the s/w will automatically backup files. I am finding unpredictable results - especially when I am in the middle of running a backup on one drive and I add or change a file - either on that drive or the other drive. Sometimes the s/w automatically backs up the file just fine. But sometimes it fails to automatically back it up.
Are there any known issues concerning the automatic backup of files while a drive is currently being backed up?
When I stop a backup, does that terminate the s/w’s automatic backup capability?
After the backup of the C drive terminates normally, I must still click the “Stop Backup” button before I can begin the backup of the D drive. So, if stopping a backup also stops the automatic backup function, how can I backup the D drive without first stopping the backup of the C drive? (even though the backup of the C drive has terminated normally).
The User’s Guide refers to the “Desktop Icon”. But I have never seen any desktop icon. When I run the “WD SmartWare.exe” app to install the s/w, it never prompts me whether or not to put an icon on the desktop. Is there something I am missing? How do I get this icon placed on the Desktop?
There are two apps that came on the root directory of my drive. They are named:
PreserveBackupPlans.exe and dotnetfx35.exe
I can’t seem to find any description of these apps. Can anyone tell me what they are and what they do?