PDF files will not scroll or pinch to zoom

Hi
as the topic suggests , since the last update i can no longer scroll .pdf files or pinch to zoom into the pdf file on the android app , pdf files accessed via samsung files behave normally as do they on the pc app/website just not on the android app, any suggestions ?

Thanks in advance

Lee

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Hi @LeePelling,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Same here. Do you have an update or solution that solved your problem?

Hi mate

No I don’t, tech support say its intentional and that’s how it works , I have said it used to work fine before this update, ii would email them , they trying to fob me off I think :thinking:

I have report this shortcomings or error. It must be an error I think because desktop app has all functionalities like scroll and zoom.
So it’s up to WD to solve this for Android soon.
WD-Tech are you reading with us?

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