Pc detects, but cannot read and not responding

WD External Drives WD Portable Drives
1

I am using an Asus notebook running Windows 10.
I am having an issue with My Passport Ultra 500GB hard drive.
I have been using it for the pat 6 month without any problem.

Until one day, when i plug it into the USB 3.0 Port, the white LED begins flashing and i can hear it reading (It doesn’t make any unusual clicking noises or anything suggesting that it could be damaged and to my knowledge hasn’t been dropped or mistreated.).

Instead of showing my name as the title of the drive, it shows “Local Disk (F:)”. After that, the green loading bar will not stop loading like forever. Whenever I double click the “Local Disk (F:)” icon, the cursor will change to an hourglass (probably asking for my patience, whatevs~~) and after that, the file explorer itself will not respond.

Not only for the file explorer, any other software related in detecting the drive will not respond too including antivirus software ( usually the antivirus program will ask whether to scan the drive or not), WD own drive utilities (It still ask me to attach a supported WD drive although I’ve already plug in one), backup software (It will stuck while detecting the drive), ect…

As if there is something going on this drive that preventing me from accessing it anyway, I am hopeless. Have tried searching plethora of thing on the world wide web about resolving my issue but have found nothing.

2

Hello,

I recommend you try some basic troubleshooting:

1- Disconnect the drive from the computer and restart the computer.

2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub).

3- Make sure you hear the connection sound windows makes when recognizes a USB device.

4- Go to "Disk Management” to verify if the drive shows up there.

If the drive shows up in disk management but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. Please note that formatting the drive will delete all data stored on it.