Password problem

WDBCTL0040HWT-NESN (My Cloud)

I can connect on my phone but not on my desktop computer. I get the message that the password is incorrect. I have changed the password, using the web site, but this has not fixed the problem How do I connect using my desktop?

Hello,

Please refer to the following KBA article: http://support-en.wd.com/app/answers/detail/a_id/18382/