Password never works when trying to login to dashboard

The only name and password that works when trying to access the dashboard is the admin’s (I’m using the WD My Cloud with a Mac). I’ve tried removing the password, the account, etc. and nothing helps. Can other accounts not be password protected?

Hi there,

Actually the only user that can access the dashboard is the admin user, when it comes to accessing the shares it can be done this way, but not the dashboard only the admin user can access the dashboard.