Password email never sent

I have a MyBook and I forgot the password and when I try to reset it, I get a message saying they sent me an email and still haven’t got the email. So I am locked out of this and its very frustrating.

That’s a mystery to me…

I’ve never heard that any WD drive can send an email to recover the password.

Generally, if you’ve forgotten the security password on a locked WD drive, your data is irretrievable, and you have to format your drive to use it again.

Can you take a screenshot of what you’re seeing about it emailing you a password?

thats horrible that you lose your data

Not as horrible as if someone else can recover it… :wink: