See if this helps https://wdc.custhelp.com/app/answers/detail/a_id/70/session/L3RpbWUvMTM5MDMyNjIwNS9zaWQvZVBrTU9YS2w%3D
Otherwise you have to open the drive which voids the warranty and see if you can get the USB connector resoldered or find a replacement board on Ebay. This might help explain the boards http://community.wd.com/t5/Off-Topic-Discussions/Bridge-Boards/td-p/353839
Joe
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