I hope someone from WD reads this!
Bought my passport 2 years ago.
I have just paid for the upgrade to pro and bought an activation code which does not work when i enter it.
It tells me to try later. I don’t want to try later as i have paid for a service and expect it to work!
I also tried to update the firm ware but could not do this either.
I have made sure i have put the activation code in without the drive being connected as suggested…i also tried with.
I have contacted WD and set up a case…case number [Deleted] so much for the reply within 24hrs by the way.
Paul
I have the same issue that has lasted for 2 months so you are not alone. I have passed it to WD support and tried all they have suggested and still do not have a clear.
did they charge your card?
If this hasn’t been resolved in a few days i will be asking for a refund…i feel like asking now on the grounds of “not fit for purpose”
Almost 48 hrs no reply to opened case.
Have you tried the following that I posted yesterday. So far it has worked for me
Not sure if this going to work but I went to this site and regitered my activation code?
https://websupport.wdc.com/smartware/customer/licenseusage.aspx
I will let you know how long it will work
