Passport Ultra - working but not detected on windows

External Drive - Connect to PC working, but windows cant detect the drive, i have try some workaround so that the drive will detect on windows, a “tick” sound comes up after 1 to 2 minutes.

what is the possible problem of the external drive ? it is possible to recover the data on it?
thanks

Hi japura1016,

You can refer the support knowledge based article mentioned below to troubleshoot for the issue.