Passport Ultra Unlocker can be opened and the password is corret, But the HD can't be found


my passport ultra can be opened using the unlocker, but when I input the password, it show the drive is unlock. I wait for 15 minutes, but can’t find the HD.

I already try the WD securities and to the others test using another WD software it passed. I also tried using software for recovery data, I can found the data. But the HD can’t opened.

How to solve this?

Hi alfredangkasa,

First, you should try after uninstalling and reinstall of updated version of WD Security from Support site link: