Passport Ultra Continues to FREEZE

Hi, I am a photographer and recently (within the last month) purchased a WD My Passport Ultra 1tb drive. 

I am trying to access some files and it will not let me look at them. As soon as I open the folder containing them it freezes and will not let me do any work in it.

I had a similar issue earlier this month but that worked out once I separated them into separate folders. 

I’m trying to do the same here but it freezes before I can even do that. 

Also, if I do get it to start to transfer it freezes there as well. I’m at my wits end as I’m trying to upload photos for a client right now. 

I ran the diagnostics test that they recommend to people on here and this is what it said to me. 

wd test.jpg

this is what happens as I try to look into a folder