Hello WD Community!
I have what I consider a unique problem. I have an older Passport Ultra (Model #: WDBZFP0010BRD-04) which has a 1TB hard drive in it.
I have this drive connected to a Linksys EA9500 Wireless Router (up to date) that supports USB attached storage. When I initially installed the new version of WD Discovery today, the application when through the “Hey, here’s how this app works” and it covered over the app while it pointed out the important parts of the app. However, since the tutorial was transparent, I could see my Passport Ultra as being detected in the background. Once I finished the tutorial, the Passport Ultra disappeared.
I’ve checked the router settings to ensure that FTP was enabled and I can get to the passport through Windows Explorer (\10.1.11.1). I’ve rebooted my Windows 10 Home yet the device just doesn’t appear.
I sure could use any suggestions you might have to remedy this situation.
Thank you for your time!