Please understand that this is a user to user Community, not a direct support venue.
For direct assistance from WD Support, please contact then over the phone or through the Email support.
WD Contact info:
Regarding your question, have you tried reinstalling the application?
Make sure that you have the latest version of the utility of the drive from the link below.
Before I ask for help I try the everything possible to avoid having to waste pressures time and efforts by underpaid and under appreciated support staff. Now if you want me to give KUDOS, give me answer that resolve my issue, since you are obviously WD Staff I would suggest that you start take customer issues serious and help those that have serious issues. I paid a bucket load of money for a piece of equipment that does not work, documentation that comes with the product could not even be designed and produced by a 3 year old who would do a way better job.
With regards to your telephonesupport? Why waste peoples time and money in phone calls, people who answer know nout and all they can do is give you a ticket number which is followed by block hole silence.
If you still want KUODS points get me somebody real that can solve my issue otherwise stop wasting my time.
Fix it or give me MY MONEY BACK and compensate me for wasting my time with Western Digital Products.
I am like that mosquito that in the room when you want to sleep. WD has upset me bigtime, now it is my turn.
Best wishes TL