WD rarely answers anything on this forum. This fourum is for user-to-user support.
So, the lights come on, and disk spins. So far alright.
You tried this on other systems, with different cables, alright.
Now, does the disk make any clicking noise, repetitive or perhaps once or twice?
Does the disk spin down on it’s own?
Have you tried this with just a USB 2.0 cable?
I will assume Disk Management on the computer shows no trace of this disk either, right?
Since this is a portable drive, is it possible the connector within the drive housing is bad or intermittent?
If so, how would we be sure without disassembly an inspection?
Once that’s covered then we can go a little bit further.
But right now I’m thinking a pro data recovery service might be in order here. Not sure just yet.
Well, sounds to me like the disk (or its suppoting electronics and internal connectors) will need to be looked at in person by an expert. A data recovery expert. Not a “computer guy”…
These things are black-box storage devices, they either work or they do not work. I’m not sure what else to look at here? Anyone?