Passport Essential 320 - does everything but back up!

I have had this for a while and it has worked like a charm.  Since the fall however, every time I plug it in it does the usual categorizing of files, showing what needs to be backed up, etc…and then does nothing.  I’ve been through every setting in there is…turned on and off the machine, re-booted etc…and every time I hit the “backup” icon it does nothing (it will pause my back up (that isn’t backing up) and when I hit “resume” it goes back to the screen and does nothing.  One clue, for others who know better, might be that the “detailed” view shows the date of the last back up for each file as September 2013.

Any help would be hugely appreciated.



Are you using the WD Smartware software? Have you try to reinstall the application? If no, please do so and let us know the results keep in mind to download the latest version from the WD website.