I have a brand new Passport Essentials 500gb drive for which I am trying to up date the firmware. I’m running Windows 7 in Safe Mode and with no other USB connections in use. So far it has been going for over 6 hours. I feel this can’t possibly be right. I am hesitant to terminate the process in case I damage the drive irreparably. Any advice or suggestions to help me out of this? Otherwise I will have to try and reformat the drive with some other (non WD.) application.
Before I attempted to update the firmware, I had run the Smartware backup, which also took hours and kept using 98-100% resources. Not very impressed with that either. Swift replies gratefully received. Thanks.
Yes I did. Can’t remember now what finally did it, but after removing the viertual CD part and reformatting the drive, the update was successful. Thank you for your reply.
Bill_S wrote:
Did you get the firmware updated? If not, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
