I use it since 1 or 2 years, but I discovered recently that some files remain “yellow coloured”
There are various : pictures, music and docs.
I have red that some applications may block backups, but after having stopped all applications (except WD of course) and even most of “processus”, it has not solved the problem. Backup doesn’t restart.
Must I also stop “services” ? I don’t know which, there are so many …
Hello, if you have already tried closing any programs that might be using your files, you can try uninstalling Smartware and doing a clean install of the latest version.