Every time I try to enter my credentials: email and password to setup. It tells me the “request failed” I don’t even get a button at the bottom of my list so I can maintain my devices. Somebody please help, and thank you. Attached are some photos at the bottom of my whole screen so you can see what I’m up against.
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See if this helps you.
https://support.wdc.com/knowledgebase/answer.aspx?h=p1&ID=9590&lang=en&p=1702
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