I noticed that I could not register my router after doing a factory reset. I thought that I had forgot my password. I tried all three of the emails I use, every password I have ever used, I grew very frustrated. I relied on the link in the router software to navigate to the website to adjust settings so I actually didn’t know what the website was until downloading the manual. Once reading the manual and going directly to the website I see that it’s not working. I’ve been struggling with this for two months for no reason, all because WD decided to not support it any longer. The least they could do is release a new firmware that removes the parental controls option from the interface which would give me a clue that it’s not supported any longer. I’d still be mad but at least I’d know.
I’ll never buy a WD product again, not a new product, not even a hard drive! If this is what I can expect from them on obsolescence policy, I don’t want to rely on them for important parts like memory or hard drives.