My Cloud works perfectly fine when I’m in my home network…but once I leave the comforts of my home my access goes bye bye… I always get a “Device Offline” message…how do I get access when I’m out of my home network?
downloadd user manaul and goto services http://support.wd.com/product/install.asp?groupid=904&lang=en
and you also need this
What are you trying to connect with, a tablet, laptop, phone etc.? Are you using apps, wd2go or how are you trying to connect?
The more info you provide the easier it is to help.
Trying to connect with Iphone and using Iphone App.
and you enabled remote access, and port forwarding? and also you gave your mycloud a static IP address (change in dashboard to static)? If yes to all of this, then either portwarding is not working but you should have a relay connection?!!!, or your network is down or blocked.