OS 5 on the web

I am still not understanding why I cannot get into my cloud via the web and see all my folder but via the app on my phone I can see everything! Did someone or anyone come up with a fixed to the error? I about ready to change from WD casing to synology casing and get their NAS drives as well. I am having problems 3 or more months of purchasing these drives with the red light indicators coming on. It is time consuming especially this time of year when I have a business to run.

Are you using the online OS5 portal: https://os5.mycloud.com/
Have you turned on Cloud Access, and enabled User Cloud Access?

Cannot See Shares in Web or Mobile App on My Cloud OS 5
Adding Users and Enable Cloud Access on My Cloud OS 5

I am able to see my folders via the app on my phone but when I try to go through the web I am unable to get through. The message that I am receiving is “Unexpected error occurred. Please try again later. This has an exclamation point.