I ordered a new WD Black drive from the WD online store and it arrived a week later loose inside a shipping box. Support is telling me they have no clue how this happened as they don’t ship drives this way but that it is from them. Has anyone else had this happen ? It had no protection or padding or anything inside this box and the only option I am being offered is to return it… no replacement, nothing. I am very disappointed in this as I have used WD drives for many years. I figured ordering direct would have been fantastic but I guess not? Should I send the drive back or roll the dice on it ? thoughts?