Ordered new drive from WD Store and it came without a box

Hey everyone,

I ordered a new WD Black drive from the WD online store and it arrived a week later loose inside a shipping box. Support is telling me they have no clue how this happened as they don’t ship drives this way but that it is from them. Has anyone else had this happen ? It had no protection or padding or anything inside this box and the only option I am being offered is to return it… no replacement, nothing. I am very disappointed in this as I have used WD drives for many years. I figured ordering direct would have been fantastic but I guess not? Should I send the drive back or roll the dice on it ? thoughts?

I only buy my drives from WD (3 NAS stations and 5 PCs here) and every one I have received was packaged properly. I would send it back and if they won’t send out another then I would just take the credit for it and either order it again or buy one from Bestbuy or a retailer.

I refuse to buy anything else as I’ve never had an issue with any of their drives. I even still have a couple old IDE drive that work…imagine that.

Yea I do as well that’s what is so disappointing about this. The drive is also no longer on sale so returning it and buying a new one will put me out the extra money and weeks of time. Thanks for responding though. I am glad to hear that you get yours from WD and they are packaged correctly. It does makes this situation strange that they won’t stand behind it and correct it though.