I downloaded my cloud to my computer and no matter what I do I cant get it to open. It keeps saying I have the wrong E Mail address or password. I have had only 2 E Mail addresses in my life and only 2 different passwords. Is there any way to creat a new account as if I were a brand new customer? Thanks
Is this what your WD My Cloud looks like 
?
If it is then maybe using this link you can find what you need,
https://support.wdc.com/product.aspx?ID=904&lang=en
In the User Manual see Appendix C: Troubleshooting
No it isnt I have a 2TB My Passport wireless pro Model E6B
If you have a wireless My Passport then you probably want to see the dedicated My Passport Wireless subforum:
https://community.wd.com/c/wd-external-drives/my-passport-wireless
