Opening My Cloud

I downloaded my cloud to my computer and no matter what I do I cant get it to open. It keeps saying I have the wrong E Mail address or password. I have had only 2 E Mail addresses in my life and only 2 different passwords. Is there any way to creat a new account as if I were a brand new customer? Thanks

Is this what your WD My Cloud looks like ?

If it is then maybe using this link you can find what you need,

In the User Manual see Appendix C: Troubleshooting

No it isnt I have a 2TB My Passport wireless pro Model E6B

If you have a wireless My Passport then you probably want to see the dedicated My Passport Wireless subforum: