I have WD Myclould home, I purchased that in 2019, and it was new. I never worked on it until last week. I have connected to my home network as instructed, and I run into the setup page, but when it comes to the activation code page, I can’t pass this page even though I am writing the correct activation code. It keeps giving me an error that the activation code is not correct.
I have contacted support, but unfortunately they informed me that there are a lot of errors in the system file and the hard drive is not working properly. I can access the hard drive through the network, and I can add files and do whatever I need to do in the public folder, which confirms to me that this is not a hard drive issue. It is software. Anyone who faced the same issue as mine